Shipping Policy for Ambar Diamonds
Last Updated: 2023-05-26
Thank you for choosing Ambar Diamonds ("we," "our," or "us") for your jewelry purchases! We are committed to providing you with a seamless and satisfactory shopping experience. This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of products ordered from our website.
1. Shipping Destinations
We offer shipping services to customers in United States and Canada. Please note that certain restrictions may apply to specific locations, and we reserve the right to decline shipping to certain addresses based on our discretion. If you have any questions about shipping availability to your location, please contact our customer support team.
2. Shipping Methods and Timelines
We strive to process and ship your orders in a timely manner. The estimated delivery time for your order will depend on several factors, including the shipping method chosen and your location. We offer the following shipping methods:
- Standard Shipping: Our standard shipping option typically takes one week to deliver. Please note that delivery times may vary depending on factors beyond our control.
- Express Shipping: For customers who require expedited delivery, we offer express shipping services. Express shipping typically takes [insert number of days] to deliver within [insert location]. Please note that additional charges may apply for express shipping, and the exact delivery time may vary depending on your location.
3. Order Processing and Manufacturing
Once your order is placed and payment is confirmed, we will begin processing your order. Our standard order processing time is two days, excluding weekends and holidays. During peak seasons or promotional periods, order processing times may be slightly longer.
Each piece of jewelry is built around the diamonds. This process typically takes one week, but may be delayed due to diamond availability or other factors.
We strive to keep you informed of any delays or changes in the estimated delivery timeframe.
4. Order Tracking
Once your order has been shipped, we will provide you with a tracking number and relevant shipping details. You can use this information to track the status of your shipment through our website or the designated courier's tracking portal.
4. Shipping Charges
Shipping charges for your order will be calculated based on the selected shipping method, destination, and the weight and dimensions of the package. The exact shipping charges will be displayed at the checkout before you complete your purchase.
4. Shipping Insurance
We take utmost care in packaging and shipping your orders. However, we highly recommend adding shipping insurance to your order for added protection against loss, damage, or theft during transit. The cost of shipping insurance will be provided at the checkout, and it is optional but highly recommended. If you choose not to add shipping insurance, please note that we are not responsible for any loss or damage that may occur after the package has been handed over to the designated courier.
4. Address Accuracy
Please ensure that the shipping address provided during checkout is accurate and complete. We will not be held liable for any delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer. If you need to make any changes to your shipping address after placing the order, please contact our customer support team as soon as possible.
5. Order Modification and Cancellation
If you need to modify or cancel your order, please contact our customer support team immediately. We will do our best to accommodate your request, but please note that order modifications or cancellations may not be possible once the order has been processed or shipped.
6. Contact Information
If you have any questions or need further assistance regarding our shipping policy, please contact our customer support team at email@example.com.